Commercial Strata Manager at leading agency John Hill & Co, Shelagh Armstrong reviews the services we deliver to her clients.
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Unit 29/19 McCauley Street, Matraville NSW 2036, Australia
CASE STUDIES
Commercial Strata Manager at leading agency John Hill & Co, Shelagh Armstrong reviews the services we deliver to her clients.
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John Hill & Co is a dynamic and professional team specialising in commercial and industrial real estate sales and property management. Their team serve retail, industrial and commercial strata. The company has had a long association with 2020 Fire Protection.
Armstrong has managed the company’s commercial strata buildings since 2010. She enjoyed a long career in legal services before joining John Hill & Co in 2007 as Commercial Property Manager.
Her background in legal services shone through when she explained the Environmental Planning and Assessment Regulation 2000 (EP&A Reg.) “This requires most buildings to produce an Annual Fire Safety Statement (AFSS). “This does not apply to some older buildings; however, if the older buildings are not up to standard, then council can request an inspection. This is where 2020 Fire Protection comes in – providing inspections and testing.”
“The AFSS is a document stating that all the fire protection measures on site be inspected and verified as continuing to perform as they were designed and installed. Inspections and testing are really at the heart of maintaining fire safety in buildings. They’re what give me peace of mind.”
Armstrong continued: “Usually there can be defects that relate to the building works and these are be identified during the inspection. Examples of defects can include fire doors having non-compliant gaps, or the flows and pressures of fire pumps being inadequate for the sprinkler design.
Also, the inspection could identify current fire protection, mechanical services, lift or other essential service providers that weren’t accredited in all measures.”
“There’s also the need to have guaranteed and professional annual inspections and testing so that we know that our client’s buildings are fire protected.”
“For many of our clients, 2020 Fire has inspected and tested all fire protection measures from fire sprinkler systems, to smoke detection, fire doors, fire pumps, fire extinguishers and everything in-between. 2020 Fire Protection’s work in this area is governed by AS1851-2012, the most current Australian Standard for maintenance of fire protection systems. This standard outlines the procedure for fire system inspection and testing to ensure that all buildings fire protection systems work reliably.”
“We receive quotes on routine maintenance. The quotes detail what is needed and what the cost will be. This helps the body corporates in their budgeting.”
“2020 Fire Protection are very efficient in giving ample warning and sending out reminders to the body corporates and the residents when testing is scheduled.”
“Our sites are allocated the same Account Manager and Technicians each time and this means that they have become familiar with our buildings, making our job that much easier.”
“From our years of working with 2020 Fire Protection, whenever we have called, they’ve always followed up promptly and given direct answers and advice. This has enabled us to save time and act with clarity and confidence with our clients.”
“The staff we have dealt with have all been knowledgeable and easy to work with. They are proactive and explain technical aspects clearly and simply.”
“One of 2020 Fire Protection’s many strengths is their asset keeping. They’ve got strict protocols in place. Their testing team frequently check and report on our client’s fire protection assets as outlined in AS1851-2012. This way, when equipment is going out-of-date they’re proactive in replacing it, for example, fire extinguishers. To give you another example, there is an asset number on every light. If a light goes out, typically in a parking garage, an electrician can take note of the asset number and replace the light accordingly.”
“The history of testing is recorded and these records are held by 2020 Fire Protection.”
“Benchmarks are all set for future testing and we’re all clear as to what they are. This includes annual inspections and defect reporting. This saves me a large headache.”
“I can honestly say I have great confidence in 2020 Fire Protection and they have maximised the reliability of our client’s fire systems.“
“The reporting and job completion delivered to us by 2020 Fire has given me less hassles than previous fire protection experiences.”
Thanks to:
www.johnhill.com.au
www.johnhill.com.au/shelagh-armstrong/profile
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“Thanks! Aaron even phoned to tell me the job was complete – that’s why 2020 Fire are so good! Professional, efficient and knowledgeable – always prepared to put in extra effort. Highly recommended.”
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Deb Kirk
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Peter Wong
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“Hi 2020 Fire team, I’m so impressed with your professional service. Karen and Gerard’s work whilst conducting the testing was to the highest standard and you are all so very courteous. I am also very impressed with Mike’s knowledge of the Fire Industry and his willingness to assist.”
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National FM – 68 Sir John Young Crescent Woolloomooloo
“The replacement of the damaged deluge pipe was completed with great success. Rob from 2020 Fire and his crew did an excellent job.”
Andrew Trieu
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“Got great feedback from the committee members at Hampden Street, Paddington regarding Brendon and the inspections done there! Keep it up guys!”
Mariana Carinus
Strata Manager – Harvie Strata Management
“The customer service is second to none. Mike is always available, knowledgeable, professional, and a pleasure to work with. Would highly recommend.”
Jo Taylor
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“2020 conduct testing and maintenance at a number of sites managed by our company. They provide exceptional customer service and have always displayed a very high level of expertise and professionalism. In addition to doing regular testing and maintenance, they also have experts on staff to assist with more complex fire orders and design matters. Service Managers and Directors are always available to speak. I have no hesitation in recommending 2020 Fire Protection.”
Edward Baker
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“2020 Fire are always a pleasure to deal with. Having dealt with numerous staff members over the years I have always found them to be extremely knowledgeable and friendly. Looking forward to working with the team at 2020 Fire for years to come!”
Gordon Boyd
Fire Block Plans
“Knowledgeable and professional. 2020 Fire’s duty of care is second to none. I work with 2020 Fire Protection on a number of buildings and they always produce extremely reliable results.”
Justin Elton
Facilities Manager – Oxford Agency Darlinghurst
“We’ve used 2020 Fire Protection for scheduled servicing and maintenance for about 5 years. Professional service, great communication and always available to discuss any questions we had. Highly recommended.”
Levi Nupponen
GM – Green Camel
“We would like to thank your staff Karen, Alex, Riley, Anthony and Michael for their attendance to our stie for the annual fire safety inspections. All staff under the supervision of Karen was undertaken with complete professionalism and with due to care to residents for which we are very grateful.”
“There were no complaints and very positive feedback from residents about the efficiency of the apartment inspections. We were also delighted to work with your friendly staff.”
Gabe diPalma
Building Manager