2020 Fire Protection was engaged on 3 road tunnels for Ventia to deliver safe and reliable fire protection systems. Road-tunnels contain particularly complex fire systems and are unique in that fires occur far more often than regular structures. Below is an example of 2020 Fire Protection’s great service keeping one of Sydney’s major arterial roads open.
CASE STUDIES
Ventia Road Tunnel

Client:
Ventia
Project Type:
Commercial Operations
Building Type:
Road Tunnel
Location:
Sydney
Situation
2020 Fire was engaged to undertake the inspection and testing of all fire services in this major arterial road-tunnel in Sydney. At 11:23pm during scheduled night-closures and during regular testing to ensure the systems work, a 200mm deluge pipe in the tunnel broke, flooding the roadway, cross-passage and comms/valve room with 7000 litres per minute of water.
The comms/valve room contained sub-panels that controlled the fire detection and suppression for that part of the tunnel, 10 valves that controlled the deluge systems, lighting controls, signage controls, telephony and more. They were all flooded and almost all electrical controls damaged or destroyed.
Without these operating, the tunnel may not be operated – meaning hundreds of thousands of Sydney-siders may be delayed in getting to work the next day.
Actions Taken
Immediately when the pipe failure was known, we dispatched staff to shut off the main pumps, isolate the mains either side of the break and then re-commission the rest of the tunnel’s fire system.
Once the comms room power was made safe, 2020 Fire Protection entered the room and assessed the condition of the fire systems within.
The fire detection system panel was destroyed by water and therefore could not detect heat, nor activate the 10 x deluge systems in the case of a fire. This panel is a custom-made unit, not available off-the-shelf. This meant a 500m section of the tunnel in both directions did not have an automatic deluge system as required to operate the tunnel safely.
Our management came to site in the early hours of the morning and met with the tunnel management to brain-storm an outcome that would result in the tunnel being opened in the morning.
We established a local control centre for manual deluge operation with radios, radio back-up, air-quality monitoring, phone and computer in the sprinkler valve room in the tunnel. The tunnel operators forced-on the cameras in the area with no detection and monitored, plus stayed in contact with our staff in the tunnel. We shipped in spare parts from an alternative tunnel and started re-building the destroyed panel and monitored them to rectify the original pipe blow-out.
Outcomes
The tunnel was deemed safe to open in the morning by the road control centre and Sydney’s already horrific traffic was not affected.
The deluge pipe was fixed the following night, re-pressurised and re-tested.
The fire panel was re-built and brought back-on-line for automatic system operation by the end of that week, eliminating the need for on-site manual personnel.
The tunnel operators and Sydney-siders generally were spared huge inconvenience and associated costs by the quick thinking and solutions presented by 2020 Fire Protection.

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TESTIMONIALS
“I wanted to take this opportunity to thank you for your efforts at Long Bay CC. The service provided by all has been exceptional and working with 2020 Fire has made life easier.”
Lynette Ashby
BGIS – Portfolio Compliance Manager
“Thanks for your work on this project, the 2020 Fire team did a great job and were very easy to work with. We will certainly work with 2020 again.”
Jason Varker-Miles
Aston Consulting – 8 Chifley Place, Sydney
“Thanks! Aaron even phoned to tell me the job was complete – that’s why 2020 Fire are so good! Professional, efficient and knowledgeable – always prepared to put in extra effort. Highly recommended.”
John Hill & Co – Burwood
Armstrong Strata Manager
“Hi Rob, Thank you so much for the excellent service! Douglas and Damon your outstanding employees turned up to install the brand-new smoke alarm. I highly recommend these men for their work, courteous manner and diligent follow up. Kindest regards”
Deb Kirk
Apt 65 – Century Plaza – North Sydney
“We are very happy with Aaron, who installed speakers to Unit 48 yesterday. He did a very good job and kept our unit clean as well.”
Peter Wong
171 Walker Street, North Sydney
“Hi 2020 Fire team, I’m so impressed with your professional service. Karen and Gerard’s work whilst conducting the testing was to the highest standard and you are all so very courteous. I am also very impressed with Mike’s knowledge of the Fire Industry and his willingness to assist.”
Building Manager
National FM – 68 Sir John Young Crescent Woolloomooloo
“The replacement of the damaged deluge pipe was completed with great success. Rob from 2020 Fire and his crew did an excellent job.”
Andrew Trieu
Electrical Supervisor- Eastern Distributor Tunnel – Ventia
“Got great feedback from the committee members at Hampden Street, Paddington regarding Brendon and the inspections done there! Keep it up guys!”
Mariana Carinus
Strata Manager – Harvie Strata Management
“The customer service is second to none. Mike is always available, knowledgeable, professional, and a pleasure to work with. Would highly recommend.”
Jo Taylor
45-47 The Esplanade, Mosman
“2020 conduct testing and maintenance at a number of sites managed by our company. They provide exceptional customer service and have always displayed a very high level of expertise and professionalism. In addition to doing regular testing and maintenance, they also have experts on staff to assist with more complex fire orders and design matters. Service Managers and Directors are always available to speak. I have no hesitation in recommending 2020 Fire Protection.”
Edward Baker
Eastern Suburbs Branch Manager – Bright & Duggan
“2020 Fire are always a pleasure to deal with. Having dealt with numerous staff members over the years I have always found them to be extremely knowledgeable and friendly. Looking forward to working with the team at 2020 Fire for years to come!”
Gordon Boyd
Fire Block Plans
“Knowledgeable and professional. 2020 Fire’s duty of care is second to none. I work with 2020 Fire Protection on a number of buildings and they always produce extremely reliable results.”
Justin Elton
Facilities Manager – Oxford Agency Darlinghurst
“We’ve used 2020 Fire Protection for scheduled servicing and maintenance for about 5 years. Professional service, great communication and always available to discuss any questions we had. Highly recommended.”
Levi Nupponen
GM – Green Camel
“We would like to thank your staff Karen, Alex, Riley, Anthony and Michael for their attendance to our stie for the annual fire safety inspections. All staff under the supervision of Karen was undertaken with complete professionalism and with due to care to residents for which we are very grateful.”
“There were no complaints and very positive feedback from residents about the efficiency of the apartment inspections. We were also delighted to work with your friendly staff.”
Gabe diPalma
Building Manager








