Village Balgowlah (BFMS)

Client:

Village Balgowlah – Building Facilities Management Solutions

Project Type:

Fire Equipment Repairs & Maintenance

Building Type:

Shopping Centre and 234 Apartment Complex

Location:

Balgowlah on Sydney’s Northern Beaches

Situation

Nicholas Brown, Area Manager at Building Facilities Management Solutions (BFMS), talks about 2020 Fire Protection’s involvement maintaining Village Balgowlah on Sydney’s Northern Beaches.

“We went out to tender and chose 2020 Fire Protection because of their competitive quote and good reputation. For the past 12 months they have carried out fire equipment repairs and maintenance at Village Balgowlah including:

• Emergency lighting replacements.
• Fire door repairs.
• Fire pump overhauls.
• Fire sprinkler pipe rectifications.
• Smoke detector repair, replacement, cabling and fire panel programming.”

Village Balgowlah is a mixed-use development in Balgowlah on Sydney’s Northern Beaches. The project consists of a new generation of integrated, mixed use development comprising a retail centre, 234 apartments in 9 separate towers, a masonic club, a gymnasium and 3 levels of basement car parking for over 1,200 cars. So, it is quite diverse having residential and business facilities.

Actions Taken

“2020 Fire Protection placed a competitive tender and were un-fazed by such a mixed-use development. Their tender clearly explained the reasons why the repairs and maintenance were required in a non-technical manner. They were transparent and honest in their repair reporting.”

“After the tender was won by 2020 Fire Protection, a Account Manager was allocated who looked over the site and understood our needs. The communication line is always there and even when their Account Manager is not available – there is always someone to take our calls.”

“2020 Fire Protection has very good technical knowledge and has experienced Technicians. They have an excellent approach and ensure that the equipment is well maintained. This means reliable fire protection systems to keep people safe.”

Outcomes

“I can say with all honesty that the reporting and job completion delivered to us has had less headaches in fire protection than in all my previous experiences with other suppliers of fire protection services.”

“Another important service is that 2020 Fire Protection also supplies the information I need to achieve a simple, justifiable annual fire safety statement.”